KYC Verification In Big Lucky
Big Lucky runs KYC checks to confirm who you are, where you live, and that the payment method used for deposits and withdrawals belongs to you. The casino asks for documents through the account verification page and reviews them before approving withdrawals.
Big Lucky triggers verification when you request your first withdrawal, when cumulative withdrawals reach a higher internal threshold, or when activity flags a security check. The casino also requests KYC after changes to core profile data (name, date of birth, address), after repeated failed payment attempts, or if a deposit comes from a method that needs extra ownership proof.
Big Lucky blocks withdrawals until the KYC review is complete. Deposits and gameplay can stay available during review, but the cashier can restrict further payments if the account needs an ownership or fraud check.
- Identity (ID/Passport): A clear photo or scan of a passport (photo page) or a national ID card (front and back). Big Lucky checks full name, date of birth, document number, expiry date, and that the document is valid and readable. Selfies are requested if the upload looks edited, cropped, or low-resolution.
- Address proof: A utility bill, bank statement, council tax letter, or government-issued correspondence that shows your full name and current address. Big Lucky accepts documents issued within the last 3 months. Screenshots from apps are rejected if they don’t show the issuer name, date, and full address on one page.
- Payment method: For bank cards, Big Lucky asks for photos of the card showing your name and the last 4 digits, with the middle digits covered. The CVV must be hidden. For e-wallets, the casino asks for a screenshot of the wallet profile page showing your name and the wallet ID or email. For bank transfers, it requests a statement or online banking screenshot showing your name and IBAN, with balances and non-relevant transactions allowed to be masked.
Big Lucky reviews standard KYC submissions in 24–48 hours after receiving readable files. Manual checks take up to 5 business days when the casino requests a selfie, needs to match multiple payment methods, or detects mismatched names across documents.